Managed Services
We become part of your team and support work processes through infrastructure maintenance, application monitoring and testing, technical support, incident resolution and upgrades.
Dedicated team of Atlassian experts On-call support Full coverage: Cloud, Data Center, Server
Administration of the infrastructure and the entire suite of applications used in the organisation is time-consuming and distracts teams from the important projects they are working on.
Additionally, most issues can be avoided by proactively engaging in application monitoring and testing and resolving incidents before they have a negative business impact.
Life in Codes specialists keep the Atlassian infrastructure up to date without interrupting the teams’ work: updates, incident resolution, implementations and processes, and application support.
We configure, manage, support and troubleshoot so you can enjoy improved performance of the Atlassian ecosystem.
Less Atlassian administration, more uninterrupted attention where it matters most
Upgrades for the entire Atlassian suite
We keep the Atlassian infrastructure up to date without interrupting the work of the teams. We can update the entire suite of tools or only certain tools and systems, including customised ones. We make sure you get regular optimisations to prevent incidents and improve database and application performance.
Application and infrastructure maintenance
We provide maintenance for the entire system of applications, or only a part of them, depending on the needs. We handle monitoring, troubleshooting and solving critical issues. Together we choose the right monitoring software and SLA and the types of reports needed.
Available when you need it
Together, we define both the type of support desired and the SLAs for response and problem resolution. We provide support for all Atlassian products, whether in the Cloud or Data Center, on-demand audits, application deployment and configuration guidance, and assistance during installation and updates.
Process for upgrades
1
We schedule an introductory discussion to diagnose the situation and/or choose the recommended version.
2
We evaluate if there are applications or other elements that will not be feasible in the new version and check what needs updating (Java, database, servers, Elasticsearch, etc.)
3
We apply the desired changes (such as SSL configuration) to any files you’ve customised that will be replaced during the upgrade.
4
At the end, we test and validate the changes made to avoid any errors.
We cover the entire Atlassian suite
JiraPlan, track, and deliver your biggest ideas together with Jira - the project management tool for all teams.
Jira Product
DiscoveryOrganize and prioritize ideas, share product roadmaps, and connect business and tech teams, all in Jira.
Jira Service
Management Collaborate at high-velocity, respond to business changes and deliver great customer and employee service experiences fast.
Opsgenie Notify the right people at the right time with powerful incident alerting and on-call schedules
Statuspage Incidents happen. Keep your users informed and ditch the flood of support emails during downtime.
Jira AlignConnect business and technology teams to align strategy with outcomes at enterprise scale.
Rovo Harness the power of AI to transform company-wide data into actionable insights, empowering teams to achieve more.
Confluence 
Trello Trello boards enable your team to organize projects in a fun, flexible, and visual way.
Atlas Stay in sync, async by connecting the dots across teams, their apps, and work–wherever it happens.
Loom Record your screen, camera, and voice with Loom. Send async video messages on an AI-powered platform.
Guard
Bitbucket
Compass
Life in Codes’ footprint in the cybersecurity industry: Exclusive Networks Case Study
What you are about to watch / read is a case of expertise over experience.
A bit confusing at the first read, right?
Solutions
Service Management (ITSM, ESM & Customer support)
Eliminate inefficiencies between IT Ops, Dev and other teams to deliver great customer and employee experiences.
Transformation through digitalisation
Automate processes and increase execution speed and operational efficiency throughout your organisation by applying agile principles.
Agile project management
Accelerate the implementation of Scrum or Kanban methodologies with our support through Atlassian tools.
DevOps
Modernize and automate processes, align teams, optimise resources, and reduce divergence between test and production.
More of our achievements
Not sure which option fits you best?
Book a free, zero-obligation consultation session to get the guidance you need.
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