Maintenance and upgrades for the Atlassian suite

We become part of your team and support work processes through infrastructure maintenance, application monitoring and testing, technical support, incident resolution and upgrades.

Administration of the infrastructure and the entire suite of applications used in the organisation is time-consuming and distracts teams from the important projects they are working on.

Additionally, most issues can be avoided by proactively engaging in application monitoring and testing and resolving incidents before they have a negative business impact.

Life in Codes specialists keep the Atlassian infrastructure up to date without interrupting the teams’ work: updates, incident resolution, implementations and processes, and application support.

We configure, manage, support and troubleshoot so you can enjoy improved performance of the Atlassian ecosystem.

Less Atlassian administration, more uninterrupted attention where it matters most

Upgrades for the entire Atlassian suite

We keep the Atlassian infrastructure up to date without interrupting the work of the teams. We can update the entire suite of tools or only certain tools and systems, including customised ones. We make sure you get regular optimisations to prevent incidents and improve database and application performance.

Application and infrastructure maintenance

We provide maintenance for the entire system of applications, or only a part of them, depending on the needs. We handle monitoring, troubleshooting and solving critical issues. Together we choose the right monitoring software and SLA and the types of reports needed.

Available when you need it

Together, we define both the type of support desired and the SLAs for response and problem resolution. We provide support for all Atlassian products, whether in the Cloud or Data Center, on-demand audits, application deployment and configuration guidance, and assistance during installation and updates.

Process for upgrades

1

We schedule an introductory discussion to diagnose the situation and/or choose the recommended version.

2

We evaluate if there are applications or other elements that will not be feasible in the new version and check what needs updating (Java, database, servers, Elasticsearch, etc.)

3

We apply the desired changes (such as SSL configuration) to any files you’ve customised that will be replaced during the upgrade.

4

At the end, we test and validate the changes made to avoid any errors.

We cover the entire Atlassian suite

Plan, Track & Support

Jira Software
Jira Service Management
Opsgenie
Statuspage

Collaborate

Confluence
Trello

Code, Build & Ship

Bitbucket
Sourcetree
Bamboo
Fisheye
Crucible

Solutions

ITSM

Eliminate inefficiencies between IT Ops, Dev and other teams to deliver great customer and employee experiences.

Transformation through digitalisation

Automate processes and increase execution speed and operational efficiency throughout your organisation by applying agile principles.

Agile project management

Accelerate the implementation of Scrum or Kanban methodologies with our support through Atlassian tools.

DevOps

Modernize and automate processes, align teams, optimise resources, and reduce divergence between test and production.

More of our achievements

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Not sure which option fits you best?

Book a free, zero-obligation consultation session to get the guidance you need.

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