Jira Service Management
Leverage the power of Jira Service Management to transform your ITSM and ESM services. Streamline your service requests, incidents, problems, and changes, and deliver high-quality service to customers and employees alike.
Jira Service Management, a robust service management tool by Atlassian, is not just for IT; it’s a leader in both IT Service Management (ITSM) and Enterprise Service Management (ESM). It’s a versatile platform that combines customer service and project management capabilities, designed to improve both customer and employee experiences.
Companies across sectors, especially those with a strong reliance on IT and service processes – IT companies, Managed Service Providers, or large enterprises with an internal IT department – will find Jira Service Management significantly beneficial. Discover how we can assist you in the licensing process and get the best deals on Jira Service Management for your organization.Why Choose Jira Service Management?
Jira Service Management provides a comprehensive solution that streamlines your service management, improves incident response times, enhances customer satisfaction, and optimizes your internal service processes.
Products Integration
Seamlessly integrate Jira Service Management with other Atlassian products and third-party apps for a more streamlined service management experience.
ITSM and ESM Leadership
Jira Service Management is recognized for its superior ITSM and ESM capabilities, providing a robust platform for both customer and employee services.
Data Analytics
Gain valuable insights into your service management with robust reporting and analytics.
Service Level Zero
Intelligent Automation
Automate repetitive tasks, set up auto-responders, and automate workflows to improve response times and resolution rates.
Service Portals
With dedicated portals for customers and employees, it’s easier than ever to manage service requests, report issues, and track progress.
Opsgenie: Your Operations Command Center
With Opsgenie, take control of your IT incident management like never before. Streamline your alerting processes, customize workflows to suit your team's needs, dive deep into performance analytics, and trace incidents back to deployments and commits—all in one unified platform.
Ensure you’re only notified about what truly matters. Opsgenie consolidates, categorizes, and routes alerts through multiple channels to make sure you never miss a critical issue.
Adapt Opsgenie to meet your specific needs. From on-call scheduling to complex routing rules, tailor the alerting experience based on the source and nature of the alert.
Harness the power of detailed reporting to refine your operations. Opsgenie offers dynamic analytics to spotlight your strengths and identify areas for process optimization in your alerting and on-call activities.
Connect the dots between your development activities and incidents. Opsgenie enables direct correlation between deployments, code commits, and incidents, streamlining your investigation process.
Unlock the potential of efficient service management
Deployment of Jira Service Management includes setting up, integration with your existing tools, and user training. Contact us for a custom quote.
Read Our Articles about JSM Capabilities
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Updated: September 2022 Since we are often being asked, I decided to put together this list, a personal recommendation for the must-have apps (formerly add-ons)
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We partnered with ALM Works to bring you specialised project management solutions
We are happy to announce our new partnership with ALM Works – a company developing specialised project management solutions that empower project portfolio managers (PPMs)
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