25 must-have apps for Atlassian Jira Software and Jira Service Management

Updated: September 2022

Since we are often being asked, I decided to put together this list, a personal recommendation for the must-have apps (formerly add-ons) for Atlassian Jira and Jira Service Management based on feedback from our customers.

I will try to keep this list updated. Let us know if you have any suggestion that you think should be included, or just contact us (we can give you an offer for these apps, demo or help you implement them) if you want to try any of these, and I will help you get started.

I’ll start with Jira Software and then Jira Service Management at the end of this post.

Tempo Timesheets for Jira

Proper time tracking, log work in multiple ways, powerful reporting, invoicing, timesheet aproval.


Structure – Project Management at Scale

Visualize. Organize. Adapt! Structure for Jira turns chaos into clarity with flexible, powerful, easy-to-use hierarchy.


Easy Agile Programs for Jira

For all of you that need cross-team planning and visualising Program dependencies in Jira, you can’t go wrong with this one.


OKR for Jira

Manage OKRs in the same place you manage work. Simply create your objectives, add key results, and connect them to Jira issues. You can automatically track progress towards your goals and give everyone a clear path to success.


BigPicture – Project Management & PPM

Take your Portfolio, Product, and Project (PPM) to the next level. Optimize your teams’ work, boost results, and save precious time.

BigPicture supports Agile (SAFe®, LeSS, and more), Classic, and Hybrid methodologies, which makes it a go-to solution for organizations undergoing agile transformation.


JXL – Table Sheets Hierarchy Structure Sum-up Issue Editor

The power of Jira with the simplicity of spreadsheets – All-in-one issue editor and organizer.


Custom Charts for Jira Reports and Jira Dashboard Filter

Easy creation of charts, reports and dashboards for your Jira & JSM data. Build, customize and share in seconds. You can achieve your reporting goals using pre-made Chart TemplatesExample Jira Reports or start from scratch with your customized look and feel.


The Scheduler for Jira

Useful for scheduling issues and setting up recurring tasks.

Automation for Jira

The name says it all. Some use cases: keep sub-tasks and parent issues synchronized, auto assign issues, add sub-tasks on create etc.


Email This Issue for Jira

Personally I am using it when the Jira notification templates are not good enough, but it does much more.

Email collaboration and email service management made easy – send and receive emails with support for external users

ScriptRunner for Jira 

When you don’t find an app doing what you need, just get this one and do it yourself (scripting skills needed, but we provide that as a service). Comes with predefined scripts, more JQL search functions, scripted fields, scripted listeners (events), REST API endpoints to integrate your other systems and much more. 

Available also for Confluence and Bitbucket.


Xporter – Export issues from Jira

Easily create Word, Excel and PDF templates to export your issues to.


Issue Preview for Jira (On-premise only)

Saves you time by removing the need of opening tens of tabs and searching the information you need through hundreds of fields. It gives the possibility of getting just the information you need, right where you need it – meaning simply hovering the mouse over an issue key where you see it (dashboards, filters, kanban boards, service management queues, comments, etc..).

Also available for Confluence or for Bamboo, free for all Issue Preview for Jira customers.


Custom Field Suite – Powerful custom field types for Jira

Jira custom fields for all use cases. Multilevel Select picker, MoSCoW, Progress bar, JQL filter and more awesome custom fields


Exalate Jira Issue Sync & more

Automatically sync multiple Jira instances. Supports Jira to Jira integration, Github, Zendesk, HP ALM & ServiceNow sync.


Projectrak – Project Tracking for Jira

Track projects, save time, gain control and make decisions based on advanced reporting, notifications and visual insights.

Key Benefits:

  • Make better decisions based on information of your projects.
  • Optimize both, the follow-up and organization on your projects. Customize and standardize their properties
  • Improve communication through notifications. Keep your team informed about project changes
  • Save time by making edits and changes on the project properties through the Bulk Operations feature
  • Keep the release plan under control, track its progress and give visibility to stakeholders

Octo – Component version, Subcomponents and Sync for Jira

Manage Jira components across projects with cross-project component sync, component versions and releases, subcomponents, and more.


SAML Single Sign On (Jira SSO) Jira SAML SSO + User Sync

Must-have for user provisioning and single sign on authentication, supporting multiple IDPs.


JSU – Suite Utilities for Jira

This is a must-have for almost any Jira installation. There is a reason it is actually included in the Cloud installations of Jira. Adds many different conditions, validators, post functions and custom fields types.


eazyBI Reports and Charts for Jira 

Visualize and analyze your Jira data. Create custom Jira reports, charts, and dashboards with an easy-to-use report builder. Version for Cloud available separately here


draw.io Diagrams for Jira

When you need easy, interactive diagrams, this is the answer.


ActionsExtension and Translation for Jira Service Management

These three add so much value to your Jira Service Management portal. Actions allows you to give access to certain workflow actions to your customers, Extension customer visibility (fields, SLAs, linked issues and more) and dynamic forms and Translation is a must if you must offer complete multilingual support. Actions and Translation are available on-prem only.

Refined for Jira | Sites & Themes

A theme to customize your Jira Service Management customer portals.


For personalised advice and app recommendations adapted to your specific needs, feel free to contact us.

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